AnandRao

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Creating a Call Quality Monitoring Program

16th August 2011
Recent survey shows that there is very little correlation between call quality monitoring ratings and first call resolution (FCR) and customer satisfaction (Csat) ratings. Given that call quality monitoring is very expensive, it is essential that you eval... Read >

Budget Holiday in South India in Serviced Apartments

03rd December 2010
South India has some of the best tourist destinations in India, ranging from world heritage sites, shimmering beaches, wild life parks, ancient monuments, temples renowned for their sculptures, hill stations to holistic healing centers. If you are a pl... Read >